Ping first step to troubleshoot your router

Pinging the router default IP address is the first thing you should do if you need to troubleshoot your router. Knowing this is important in order to locate the problem and fix it on your own. One of the things you can do is to ping your router default IP which will be covered in this article. In this case we will use a Linksys router and ping, which is it’s default IP address.

What does “ping” actually mean?

The Ping command allows the user to perform a simple network test. It can be described as a network-testing function and it is an integral part of any Windows based computer. In the next few paragraphs we are going to talk about pinging your router in Windows 7, but if you are using an older or newer version of Windows there are no major differences in the procedure.

Pinging actually means sending packets of data to a certain device in order to see if the connection to this device functions properly. In this case we are pinging the router’s default IP address in order to see if there are any connectivity problems between the PC and the router. If everything is OK, the ping will be successful. On the other hand, if the router is not available it will result in ping failure.

How to Ping

In order to ping your router first we have to open the Command Prompt..

1.  In Windows 10, we can do this by typing CMD in the Search box. After clicking OK or hitting the Enter button on the keyboard, the Command prompt will open.

Another way to open the Command prompt is by right-clicking the Start button, and selecting Command prompt from the menu.

2. Once you are there type ping and your router’s IP address, or in this case “ping” (without quotes) and hit the Enter key again.

Analyze the ping results

Reply From…

Ideally you will see four “Reply from” messages followed by “0% loss” which indicates that the connection between your PC and router (meaning its settings, cables, hardware) is working well.

Request timed out.

Four of these “Request timed out.” messages and “100% loss” mean that the communication between your router and PC has failed. You can try to unplug your router for 10-20 seconds and plug it in again. Try to ping again in a few minutes. Hopefully, you will see “Reply from” messages. You can also connect another router instead of the old one and ping its IP address. Check the results. If the ping is successful it means that the connections work well and that the problem is in the router.

If you see both “Reply from…” and “Request timed out” the reason is most probably in defective network hardware or bad cabling.

Destination host unreachable

This message will appear when there is a problem in the communication between your PC and the router. In this case restart the router (unplug it and plug it in again) and ping again.

Unknown host

This message generally tells us that the IP the user has typed doesn’t exist. It is usually caused by a typing error (like typing 192.168.l.l instead of or hardware connectivity problems.


The Ping command is very useful and should be the first thing you do when you decide to fix some internet/home network connectivity problems.  When using the Ping command we can say that if the results are good they really are, but if the ping fails that can be for a number of different reasons.

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